The computer usually asks for the DVD when it cannot find the 'emotions' folder on the C: drive (in a PC) or its Mac equivalent. Make sure the 'emotions' folder with all its contents is actually on the hard drive, and is at the top level. e.g. C:\Emotions
It can be easy to mistake lowercase Ls for number 1s or the number 0 (zero) for an uppercase o. All the letters are lowercase, so a 0 is the number 0 (zero). Lowercase L (l) and number 1 are both used in the serial numbers for Mind Reading, so please try both versions.
Mind Reading does work on Windows Vista and Windows 7, but it does not work with the default installation settings. This is because of the security settings in Windows Vista and Windows 7.
To install Mind Reading you need to make sure you are installing it using an administrator account, and you need to install it to a folder other than "Program Files".
When you install Mind Reading you are given the option of where to install. Rather than selecting the default setting, choose the C:\ drive. (If you already have Mind Reading installed in "Program Files" you should be able to move the whole folder to the C:\ drive).
Shortcuts are not created correctly when you install Mind Reading on Windows Vista. You can open Mind Reading by going to the search bar and typing Mind Reading. Mind Reading will come up in the list of programs.
Some people have had problems installing the CD version, having used MR_setup.exe on the first of four CD's. The problem can be solved by following these instructions:
The Mind Reading folder should look like this:
The emotions folder should look like this:
This is an issue with the permissions for the User information. To solve it:
There is a known problem with some of the DVDs, which causes Mind Reading DVD to not run on an Apple Mac. Find out more.
There is a known problem with some of the CDs, but you can solve it by finding out more.
Do not include the \Emotions\ folder in the path.
For example, when just linking to the c:\ drive, if the files existed in c:\Emotions\ then you would put 'c:\'.
And, as another example, if the files exist on a network called 'jkp' and you have installed into a Mind Reading EL folder (which has the Emotions folder within it), you should put "\\jkp\Mind Reading EL\".
There are activity sheets on the top level of the DVD or CD #1 which use images from Mind Reading. These sheets are in PDF format and can be printed out using Adobe Acrobat. You can also take screen shots on your computer and print out the pictures that result as needed.
Check which Level and Helper you are using. Child Helper and Emoto automatically filter out some 'adult' words. Also, not all groups are available at the lower levels. You might also check in Mind Reading Manager to see if the Parental Control box has been ticked.
Check that you do not have your volume settings on Mute. You might have chosen 'None' as your helper in which case you will need to pick either Adult, Child or Emoto under Change Helper in order to have audio help. Otherwise you may need to check your Mind Reading Manager settings.
Make sure you have installed QuickTime 5 or later on your computer. This is on the Mind Reading disk with an installer.
Check your QuickTime Settings. On Windows there have been some reported issues with this. You could try the following:
In addition, OS X users are likely to experience problems with the video (white and grey pixels) in specific areas if they are using a laptop with less than 256MB of memory. This has been a problem with users who have 128MB of memory in the Emotions Library's top right corner video playback and in the Lessons where the example is given with the definition and story.
This is a configurable setting in Mind Reading Manager under Rewards. You can alter whether you get one reward after each question or after 5 questions and whether the question has to be answered right first time or not.
Mind Reading and Mind Reading Manager are not designed to be open at the same time. Close Mind Reading and open Mind Reading Manager to make any changes. Save Changes on a per page basis and then close the Manager. Then you will be able to go back to Mind Reading with the selected configuration changes in effect.
This problem has been reported for some users using Windows 98 and Windows ME. The video which plays is in the same emotion group as the picture, but does not always match the picture. This cannot be resolved but does not occur on later versions of Windows. If possible, we suggest installing Mind Reading on a more recent version of Windows. If this is not possible, and you do not want to use Mind Reading with this problem, you can return Mind Reading to us for a full refund. Please submit a support request to start this process.