Service User Involvement
Reaching the Hard to Reach in Supported Housing
Helen Brafield and Terry Eckersley
Paperback: £25.00 / $42.95
2007, 234mm x 156mm / 9.25in x 6in, 224pp
ISBN: 978-1-84310-343-1, BIC 2: JKS
JKSB
Involving service users in both day-to-day and long-term strategic planning is known to empower clients and result in improved services, yet there is a lack of practical guidance on how this can be achieved. Drawing on original research, this book offers imaginative and effective strategies for consulting with service users who have been historically difficult to engage with, including homeless people, care leavers, ex-offenders, travellers, women escaping domestic violence and black and minority ethnic groups. The authors explore traditional consultation methods such as meetings and questionnaires, as well as informal and creative activities such as writing, art, photography and video work as ways of gathering clients' views. They make practical suggestions as to how organizational structures and individual attitudes can be changed to overcome the barriers to successful consultation.Including many real-life examples of good practice, the book is a step-by-step guide to creating a complete service user involvement strategy and also contains exercises for managers to use with their teams. It is an essential resource for social workers, housing officers and other professionals working with disadvantaged and marginalised groups in supported housing.
Author information
Subject areas
Keywords
People who bought this, also bought
Involving Families in Care Homes: A Relationship-Centred Approach to Dementia Care
Bob Woods, John Keady and Diane Seddon
Living Sensationally: Understanding Your Senses
Winnie Dunn
Co-Production and Personalisation in Social Care: Changing Relationships in the Provision of Social Care
Edited by Susan Hunter and Pete Ritchie
